Employee Spotlight: Donnie Wright

DONNIE WRIGHT

CUSTOMER SERVICE COORDINATOR

Donnie has called Southeastern Mills home for over 38 years and is one of our customer service superstars with over 15 years of customer service experience. He is responsible for working with some of our biggest and best customers handling the day to day orders. While he started as a truck driver for our company in 1980, he had ambitions to work in customer service with his knack for connecting with others, understanding customers’ needs and resolving their issues. Today we’re sharing a small bite of Donnie’s life at Southeastern Mills...
Image

ON HIS JOURNEY WITHIN SOUTHEASTERN MILLS…

When I first started at Southeastern Mills, I was a driver and was responsible for delivering our products to the customers for about 20 years. I then moved to work in the shipping department to help supervise the loading of truck shipments. After a short stint working in the sanitation department, I became a dispatcher working with our logistics team and served in that role for the next five years. I finally found my way to the customer service team. I think that my varied background has been a real asset to me in my current role in customer service.

HIS VIEWS ON CUSTOMER SERVICE…

I wanted to be in customer service for years while I was a driver because I liked the one-on-one interaction with the customer. I especially enjoy helping customers out. I want to be able to hang up the phone and be confident that that person is satisfied—to know that person, when they need something else, is going to call Southeastern Mills because of our customer service, our quality, and our prices.

HIS VIEWS ON SOUTHEASTERN MILLS…

I enjoy working at Southeastern Mills because it is a family-owned business. As the company has grown, their values are still outstanding as ever. They take care of their customers, the quality of their products, and their employees. We wouldn’t have earned the success we’ve had without our customers. Since we incorporated the elements of HPWP (High Performance Workplace), it’s improved upon our already amazing culture.

HIS PROUDEST MOMENT WHILE WORKING AT SOUTHEASTERN MILLS…

I had a customer who was upset because they were waiting for a truck full of product that had not arrived. To resolve the situation, I made some calls and figured out the driver was lost and was two streets over from the facility. After everything was taken care of, the customer called me back and offered me a round of golf the next time I was in town.

WHEN HE’S NOT WORKING AT SOUTHEASTERN MILLS…

I love spending time with my grandbabies and my daughter. I’ve got three grandsons. I don’t fish myself, but I love to go fishing with my grandkids and they love to fish. I also enjoy traveling with my family, whether it’s the mountains in Gatlinburg or the beach in Panama City. I also enjoy listening to gospel music. My daughter and I go to a lot of gospel concerts on Saturday nights. I don’t sing myself, but I enjoy listening to the live music.